Cancel/Change Order

Effective date: August 24, 2026

At Nosein, we understand that customers may occasionally need to cancel an order, correct a shipping address, change a product, or update other order information after completing a purchase.

Because we aim to process orders quickly, requests to cancel or change an order should be submitted as soon as possible. Our fulfillment process may begin shortly after an order is placed, so we cannot guarantee that every cancellation or change request can be completed.

This Cancel/Change Order Policy explains how Nosein handles order cancellations, address changes, product changes, and other order modifications.

1. About Nosein

Company: Nosein
Address: 1488 Dover St, Mohegan Lake, NY 10547, United States
Email: support@nosein.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Nosein sells Tote Bags, Crossbody Bags, Backpacks, and other fashion accessories through our online store.

2. Order Processing Time

Nosein's standard order handling time is:

1 business day

Our order cut-off time is:

5:00 PM EST, Monday – Friday

Orders placed before 5:00 PM EST on a business day will generally begin processing that business day.

Orders placed after 5:00 PM EST will generally be processed beginning on the next business day.

Orders placed on Saturday, Sunday, or applicable holidays will generally begin processing on the next business day.

Because orders may enter fulfillment quickly, customers should contact Nosein immediately if a cancellation or change is needed.

3. Order Cancellation

You may request cancellation of an order before the order has entered fulfillment or shipment.

To request a cancellation, contact:

support@nosein.com

Please include:

• Order number.
• Full name.
• Email address used for the order.
• Reason for cancellation, if applicable.

Nosein will review the order status and determine whether cancellation is still possible.

Cancellation Before Processing

If your order has not yet entered fulfillment, we will make a reasonable effort to cancel it.

If the cancellation is successfully completed, any applicable refund will generally be issued to the original payment method.

Cancellation After Processing

If the order has already entered fulfillment, cancellation may no longer be possible.

In this situation, the order may need to be delivered first and then handled through our Return & Refund Policy, provided the product meets the applicable return requirements.

Cancellation After Shipment

Once an order has been shipped, it generally cannot be canceled through the normal order cancellation process.

If you no longer want the product, you may request a return after delivery in accordance with our 60-day Return & Refund Policy.

4. Changing an Order

If you need to modify an order, contact us as soon as possible.

Possible change requests may include:

• Changing a product.
• Changing the quantity.
• Changing a product variation.
• Correcting a shipping address.
• Updating recipient information.
• Removing an item.
• Adding an item.

Order changes are not guaranteed because our fulfillment process may begin shortly after an order is placed.

If the requested change cannot be completed before fulfillment, you may need to receive the original order and use the applicable return process.

5. Changing a Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact support@nosein.com immediately.

Please provide:

Order Number:
Current Shipping Address:
Correct Shipping Address:

Nosein will make a reasonable effort to update the address before the order is fulfilled.

However, an address change cannot be guaranteed once the order has entered fulfillment or has been shipped.

6. Address Changes After Shipment

Once an order has been transferred to USPS, UPS, FedEx, or another delivery carrier, Nosein may no longer be able to change the shipping address.

In such circumstances, customers may need to work directly with the applicable carrier regarding available delivery options.

Nosein cannot guarantee that a carrier will be able to redirect or modify a package after shipment.

If a package is returned because of an incorrect or incomplete address, please contact support@nosein.com for assistance.

Additional shipping arrangements may be necessary before a returned package can be shipped again.

7. Changing Products or Product Variations

If you ordered the wrong product, size, color, design, or other available variation, contact us as quickly as possible.

We will attempt to make the requested change if the order has not yet entered fulfillment.

Product changes depend on:

• Order status.
• Inventory availability.
• Fulfillment timing.
• Product availability.
• Whether the order has already shipped.

If the requested replacement product is unavailable, we may be unable to make the requested change.

In that situation, the customer may need to receive the original product and request a return if the item qualifies under our Return & Refund Policy.

8. Changing Order Quantity

If you want to increase or decrease the quantity of an item after placing an order, contact us immediately.

A quantity change may be possible before fulfillment begins.

If the order has already entered processing, we may not be able to modify the quantity.

If an additional item is requested and cannot be added to the original order, the customer may place a separate order.

Any separate order will be subject to the shipping rate and terms displayed at checkout.

9. Adding Items to an Existing Order

If you would like to add another Tote Bag, Crossbody Bag, Backpack, or other product to an existing order, contact us before the original order enters fulfillment.

Because orders may be processed quickly, we cannot guarantee that additional products can be added.

If an item cannot be added to an existing order, you may place a separate order through the Nosein website.

Separate orders may be processed and shipped separately.

10. Removing Items From an Order

If you want to remove an item from an order, contact us as soon as possible.

If the order has not entered fulfillment, we will make a reasonable effort to remove the requested product.

If the item has already been processed or shipped, removal may no longer be possible. In that case, the item may need to be returned after delivery under our Return & Refund Policy.

11. Refunds for Canceled Orders

If Nosein successfully cancels an order before shipment, the applicable refund will generally be issued to the original payment method.

There is no cancellation fee for an approved cancellation.

Once a refund has been initiated by Nosein, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

12. Refund Processing for Returned Orders

If an order cannot be canceled because it has already been shipped, customers may use the applicable return process after delivery.

Nosein accepts eligible returns within 60 days from the date of delivery.

Once an eligible returned product has been received and approved, the applicable refund will be processed within 12 days.

Nosein does not charge a return fee or restocking fee for eligible returns.

Please review the complete Return & Refund Policy for eligibility requirements and return instructions.

13. Orders Already Shipped

Once an order has been shipped, cancellation and modification options are limited.

Nosein may no longer be able to:

• Cancel the shipment.
• Change the product.
• Change the quantity.
• Change the shipping address.
• Add products.
• Remove products.

If you no longer want a shipped product, you may request a return after delivery if the product qualifies under our Return & Refund Policy.

14. Duplicate Orders

If you accidentally place the same order more than once, contact support@nosein.com immediately.

We will review the status of the duplicate orders and attempt to cancel any duplicate order that has not yet entered fulfillment.

If a duplicate order has already shipped, it may need to be returned after delivery according to our Return & Refund Policy.

15. Incorrect Information Provided by the Customer

Customers are responsible for reviewing order information before completing checkout.

Nosein is not responsible for delays or failed deliveries caused by information incorrectly entered by the customer, including:

• Incorrect street address.
• Incorrect apartment or unit number.
• Incorrect ZIP code.
• Incorrect recipient name.
• Incorrect email address.
• Incorrect phone number.

If you discover an error, contact us immediately so we can determine whether the order can still be changed.

16. Order Status and Change Requests

The ability to cancel or change an order depends primarily on its current status.

These statuses are general guidelines. The actual ability to change an order depends on the specific order and its fulfillment stage.

17. Contact Us Immediately

Because Nosein aims to process orders within 1 business day, we recommend contacting us as soon as you realize that a cancellation or change is necessary.

Email: support@nosein.com

Please include:

• Order number.
• Name used for the order.
• Email address used at checkout.
• Specific change or cancellation requested.
• Correct information, if applicable.

For address changes, clearly identify both the original address and the corrected address.

18. Customer Support

Our customer support team is available during:

8:00 AM – 7:00 PM (EST)
Monday – Saturday

Email:

support@nosein.com

Messages received outside support hours will generally be reviewed during the next available support period.

While we aim to respond promptly, contacting us does not automatically stop an order from being processed or shipped.

An order is considered successfully canceled or changed only after Nosein confirms that the requested action has been completed.

19. Carrier Changes After Shipment

Nosein may use USPS, UPS, or FedEx to deliver orders.

After an order has been shipped, customers may be able to use carrier-provided options for certain delivery changes, depending on the carrier, destination, package status, and available services.

Nosein does not guarantee that USPS, UPS, or FedEx will be able to redirect or modify a shipment after dispatch.

Customers should contact Nosein if they need assistance with a shipment-related issue.

20. Policy Updates

Nosein may update this Cancel/Change Order Policy from time to time to reflect changes in our order processing, fulfillment, customer service, or business practices.

When updates are made, the effective date at the beginning of this policy will be revised.

Customers are encouraged to review this policy periodically for the most current information.

21. Contact Information

For cancellation, order modification, address correction, or other order-related requests, please contact:

Company: Nosein
Address: 1488 Dover St, Mohegan Lake, NY 10547, United States
Email: support@nosein.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Nosein will make reasonable efforts to accommodate cancellation and change requests received before an order enters fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

We appreciate your understanding and strive to make every order accurate, secure, and convenient from checkout through delivery.