Return & Refund Policy

 Effective date: August 24, 2026

At Nosein, we want you to feel confident when shopping for Tote Bags, Crossbody Bags, Backpacks, and other products available through our store. If your purchase does not meet your expectations, we provide a straightforward return and refund process designed to make your experience as simple and transparent as possible.

This Return & Refund Policy explains the conditions for returning eligible products, how to request a return, how refunds are processed, and what you can expect after your returned item is received.

By placing an order with Nosein, you acknowledge and agree to the terms described in this policy.

1. Return Period

Nosein accepts eligible product returns within 60 days from the date the order was delivered.

To qualify for a return, the return request should be submitted within the 60-day return period.

We recommend contacting us as soon as possible if you decide that you would like to return an item.

2. Eligibility for Returns

To be eligible for a return, the product should generally be returned in its original condition.

Returned products should be:

• Unused or unworn.
• In the condition in which they were received.
• Free from stains, odors, makeup, perfume, or other signs of use.
• Free from damage caused after delivery.
• Returned with original tags or packaging when applicable.
• Complete with any accessories or components originally included with the product.

Nosein reserves the right to review the condition of returned merchandise before approving a refund.

If a product has been substantially used, damaged after delivery, altered, washed, or otherwise returned in a condition that prevents it from being resold, the return may not qualify for a full refund.

3. Items Eligible for Return

Nosein's return policy generally applies to eligible products purchased directly through our online store, including:

• Tote Bags
• Crossbody Bags
• Backpacks
• Other eligible fashion accessories

The product must meet the return conditions described in this policy.

If you are unsure whether an item qualifies for a return, contact our support team before sending it back.

4. Items That May Not Be Eligible

Certain products or circumstances may not qualify for return where applicable.

A return may be refused or adjusted if the item:

• Shows clear signs of use beyond reasonable inspection.
• Has been washed or cleaned.
• Has been intentionally damaged.
• Has been modified or altered.
• Is missing essential components.
• Has been damaged due to improper care after delivery.
• Is returned outside the 60-day return period.
• Cannot reasonably be identified as an order purchased from Nosein.

If an item is returned in an unacceptable condition, we will contact you regarding the available options.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For these situations, please provide:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the packaging when relevant.

Providing photographs can help our team determine the issue more efficiently and may allow us to resolve the matter without unnecessary delays.

If Nosein confirms that an item was damaged during delivery, defective, or incorrectly fulfilled, we will work with you to determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return, or refund.

6. How to Request a Return

To start a return, contact Nosein at:

support@nosein.com

Please include the following information in your email:

Subject: Return Request – [Order Number]

Please provide:

• Full name.
• Order number.
• Product name.
• Reason for the return.
• Photos of the product when relevant.
• Any additional information that may help us review your request.

Our support team will review your request and provide return instructions if the item qualifies.

Please do not send merchandise to the store address listed on this policy unless our support team specifically instructs you to do so. The appropriate return address or instructions may depend on the individual order.

7. Return Shipping

Nosein does not charge a return fee.

There are no restocking fees associated with eligible returns.

For standard returns where the customer simply changes their mind or no longer wants the product, return shipping arrangements may be provided according to the instructions issued by our support team.

For products that arrive damaged, defective, or incorrect due to an error on our part, Nosein will work with the customer regarding the appropriate return shipping arrangement.

Customers should contact us before sending a return so that the return can be properly authorized and processed.

8. No Restocking Fees

Nosein does not charge a restocking fee for eligible returns.

Once a return has been approved and the product has been received and inspected, no restocking fee will be deducted from an approved refund.

Our goal is to keep the return process transparent and straightforward.

9. Return Shipping Instructions

After your return request is approved, our support team will provide the applicable return instructions.

Please follow the instructions carefully and use appropriate packaging to protect the product during transportation.

Customers should retain the shipping receipt or tracking information until the return has been confirmed as received by Nosein.

Nosein may be unable to assist with a return that is sent without following the provided instructions or without sufficient shipment information.

10. Refunds

Once an eligible returned product has been received and approved following inspection, Nosein will process the applicable refund.

Refund processing time: within 12 days after the returned item is received and approved.

The refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, credit card provider, payment processor, or other financial institution.

The 12-day period refers to Nosein's refund processing timeframe after the returned product has been received and approved. It does not necessarily represent the time required for your financial institution to post the funds to your account.

11. Full Refunds

When an eligible return is approved, Nosein will generally refund the amount paid for the returned product.

No restocking fee will be deducted.

No return fee will be charged by Nosein.

Where a return is related to an incorrect, defective, or damaged product, Nosein will review the circumstances and provide the appropriate refund or replacement solution.

Any original shipping charges, if applicable to the order, will be handled according to the circumstances of the return and the information presented at the time of purchase.

12. Refunds for Partial Returns

If you purchased multiple products and return only some of them, Nosein will process the refund for the eligible products that are successfully returned and approved.

For example, if an order contains a Tote Bag, Crossbody Bag, and Backpack and only the Tote Bag is returned, the approved refund will generally apply to the returned Tote Bag rather than the entire order.

If multiple items are returned, each returned product may be reviewed individually.

13. Refund Method

Refunds are generally issued to the original payment method used to complete the purchase.

Depending on the payment method, the refund may take additional time to appear after Nosein has processed it.

For security and accounting purposes, Nosein generally cannot redirect a refund to an unrelated payment method.

If the original payment method is no longer available, please contact our support team so we can review the situation and determine the appropriate next step.

14. Return Inspection

When a returned item arrives, Nosein may inspect the product to confirm that it meets the return conditions.

The inspection may consider:

• Product condition.
• Signs of use.
• Damage.
• Cleanliness.
• Original packaging or tags where applicable.
• Whether the returned item matches the original order.

If the product meets the applicable requirements, the refund will be approved and processed within the stated timeframe.

If the returned product does not meet the return requirements, Nosein may contact you before taking further action.

15. Exchanges

Nosein may evaluate exchange requests on a case-by-case basis depending on product availability.

If the requested replacement product is unavailable, a refund may be offered instead when the return qualifies under this policy.

Customers who prefer an exchange should mention this when contacting support@nosein.com.

Because inventory can change quickly, an exchange cannot be guaranteed for a specific product, color, or variation.

16. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@nosein.com.

We will make a reasonable effort to accommodate cancellation requests before an order has entered fulfillment or shipment.

However, once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the customer may use the return process described in this policy after receiving the product, provided the item qualifies.

17. Items Returned After 60 Days

Return requests submitted more than 60 days after delivery generally fall outside our standard return period.

Returns received after the applicable return period may not qualify for a refund.

If you experience a special circumstance involving a defective, damaged, or incorrect item, contact us and provide your order details so our team can review the situation.

18. Refused or Undeliverable Returns

If a return shipment is refused, sent to an incorrect location, or otherwise cannot be delivered to the appropriate return destination, the return may be delayed.

Customers should always use the return instructions provided by Nosein before shipping a product back.

If a return is sent without prior authorization or without following the provided instructions, additional processing time may be required.

19. Lost Return Shipments

Customers should keep the tracking number and shipping receipt for any return shipment until the return has been confirmed as received.

If a return shipment appears to be lost while in transit, contact the shipping carrier using the available tracking information.

Nosein may request proof of shipment or tracking information when investigating a return that has not arrived at the designated return location.

20. Products Purchased Through Other Sellers

This Return & Refund Policy applies to purchases made directly through Nosein's online store.

If you purchased a Nosein product through a third-party marketplace, retailer, or other seller, the return and refund policy of that seller may apply.

In such cases, customers should contact the seller from which the purchase was originally made.

21. Promotions and Discounted Orders

Products purchased using a promotion, discount code, sale price, or other special offer may still qualify for return if they otherwise meet the conditions of this policy.

The refund amount will generally reflect the amount actually paid for the returned product after applicable discounts.

A discount applied to an entire order may be allocated among products when calculating the value of a partial return.

22. Customer Responsibility

Customers are responsible for:

• Reviewing the product and order information before purchase.
• Providing an accurate shipping address.
• Contacting Nosein within the 60-day return period when a return is needed.
• Following return instructions.
• Packaging returned merchandise appropriately.
• Keeping return tracking information until the return is confirmed.

Nosein is committed to assisting customers throughout the return process and will provide reasonable support when a return issue occurs.

23. Return & Refund Timeline

The following table summarizes the standard Nosein return and refund process:

Actual return shipping time depends on the carrier and destination and is not included in the 12-day refund processing period.

24. Contact Nosein

If you have questions about a return, refund, defective product, damaged shipment, or exchange, please contact our customer support team.

Nosein
Address: 1488 Dover St, Mohegan Lake, NY 10547, United States
Email: support@nosein.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

When contacting us, please include your order number whenever possible. This allows our team to locate your purchase and provide more efficient assistance.

25. Policy Updates

Nosein may update this Return & Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable requirements.

When changes are made, the updated policy will be posted on our website and the effective date will be updated accordingly.

We encourage customers to review this policy before submitting a return request.

Effective date: August 24, 2026

Nosein appreciates your business and is committed to making the return and refund process clear, reasonable, and straightforward for every customer.